Last updated: 23 September 2026
 

Welcome to silkwebtravel.com (the “Website”), operated by Silkweb Global Limited (“Silkweb”, “we”, “us” or “our”).

By accessing or using this Website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the Website.
 

1. About Us

The Website is operated by:

Silkweb Global Limited
UNIT 903A, 9/F., CAMERON COMM CENTRE
458-468 HENNESSY ROAD
CAUSEWAY BAY, HONG KONG

Email: info@silkwebglobal.com
 

2. Website Services

The Website provides information and access to travel-related services, which may include:

• Flights

• Hotels and accommodation

• Transportation and airport transfers

• Car rentals

• Tours and experiences

• Other travel-related services

Some services may be displayed, searched, booked or purchased through independent third-party providers.

The Website also allows users to contact Silkweb regarding travel enquiries and customized travel requirements.
 

3. Third-Party Booking Services

Some booking tools, widgets, links, offers or travel products available through the Website are provided by independent third parties.

When you make a booking through a third-party provider, the booking is subject to that provider's own:

• Terms and conditions

• Fare or rate rules

• Cancellation policies

• Refund policies

• Privacy policy

• Payment terms

Unless expressly stated otherwise, the contract for a third-party travel service is between you and the relevant service provider or booking platform.

Silkweb is not responsible for the performance, availability or fulfilment of services provided independently by third parties.

You should review the applicable provider terms before completing any booking.
 

4. Travel Enquiries

Submitting a contact form, travel request or other enquiry through the Website does not create a confirmed booking or travel contract.

Any availability, itinerary, price or other information provided in response to an enquiry is subject to confirmation.

Where Silkweb agrees separately to provide a service directly, the specific quotation, invoice, agreement or other written confirmation applicable to that service will govern the transaction in addition to these Terms.
 

5. Prices and Availability

Travel prices and availability may change at any time.

Prices displayed through third-party booking systems are controlled by the relevant provider and may be subject to:

• Taxes

• Service charges

• Baggage fees

• Resort or local fees

• Currency conversion

• Booking fees

• Other provider charges

A price is not guaranteed until the relevant booking has been successfully confirmed.

Silkweb does not guarantee that all prices, fares or availability displayed by third-party systems will remain available.
 

6. Payments

Payments for third-party bookings may be collected directly by the relevant booking platform, airline, hotel, payment provider or other service provider.

Where payment is made directly to a third-party provider, that provider's payment, cancellation and refund terms apply.

Where Silkweb separately invoices you for a service, the payment terms stated in the relevant invoice, quotation or agreement will apply.
 

7. Changes, Cancellations and Refunds

Cancellation, modification and refund conditions vary depending on the travel service and provider.

For third-party bookings, all requests for changes, cancellations or refunds are subject to the applicable provider's rules and must normally be handled through the provider through which the booking was made.

Some fares, accommodation rates, tickets or other travel products may be non-refundable or subject to cancellation or amendment fees.

Silkweb does not control refund processing times of independent third-party providers.
 

8. Travel Documents and Entry Requirements

You are responsible for ensuring that you have all documents required for your journey, including where applicable:

• Valid passports

• Visas

• Entry permits

• Transit permissions

• Vaccination or health documentation

• Travel insurance

• Any other documents required by relevant authorities

Entry, visa, immigration and health requirements can change.

Information provided on the Website or during general communication should not be treated as legal, immigration or medical advice.

You should verify current requirements with the relevant government authority, embassy, consulate or other official source before travelling.
 

9. Accuracy of Information

We aim to keep information on the Website accurate and current.

However, travel schedules, prices, availability, entry requirements and provider information may change without notice.

Information supplied by airlines, hotels, booking platforms and other third parties may be updated independently of the Website.

We do not guarantee that all Website information will always be complete, current or error-free.
 

10. User Responsibilities

When using the Website, you agree to:

• Provide accurate information

• Use the Website only for lawful purposes

• Not interfere with the operation or security of the Website

• Not attempt unauthorized access to the Website or related systems

• Review booking details carefully before completing a transaction

• Check names, dates, destinations and other travel information before confirming a booking

You are responsible for errors resulting from inaccurate information that you provide.
 

11. Third-Party Websites

The Website may contain links to external websites or embedded services operated by third parties.

Silkweb does not control these websites and is not responsible for their content, availability, security, terms or privacy practices.

Accessing or using a third-party service is at your own discretion and subject to the third party's terms.
 

12. Travel Disruptions

Travel may be affected by events outside the reasonable control of Silkweb, including:

• Flight cancellations or schedule changes

• Weather conditions

• Natural disasters

• Strikes

• Government actions

• Border restrictions

• Public health events

• Political events

• Transport disruptions

• Acts or omissions of travel providers

Where a service is provided by an independent third party, responsibility for disruption, rebooking, cancellation or compensation is subject to the terms and obligations of that provider and applicable law.
 

13. Limitation of Liability

To the maximum extent permitted by applicable law, Silkweb will not be liable for indirect, incidental, consequential or special losses arising from the use of the Website or services independently provided by third parties.

Silkweb is not responsible for acts, omissions, cancellations, delays, service failures or other matters caused by independent airlines, hotels, transport companies, tour operators, booking platforms or other service providers.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
 

14. Intellectual Property

Unless otherwise stated, the Website's original text, branding, layout and other content created by or for Silkweb are owned by or licensed to Silkweb Global Limited.

Third-party trademarks, photographs, logos and travel content remain the property of their respective owners.

You may not copy, reproduce, distribute or commercially exploit Website content without permission except where permitted by law.
 

15. Privacy

Use of personal information submitted through the Website is governed by our Privacy Policy.

Third-party booking providers process information according to their own privacy policies.
 

16. Changes to the Website and These Terms

We may update, modify, suspend or discontinue parts of the Website at any time.

We may also update these Terms from time to time.

The current version will be published on this page with its latest revision date. Continued use of the Website after an update constitutes acceptance of the revised Terms.
 

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
 

18. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

Any dispute relating to these Terms or the use of the Website will be subject to the jurisdiction of the courts of Hong Kong, unless applicable law requires otherwise.
 

19. Contact Us

If you have questions about these Terms & Conditions, please contact:

Silkweb Global Limited

Email: info@silkwebglobal.com

UNIT 903A, 9/F., CAMERON COMM CENTRE
458-468 HENNESSY ROAD
CAUSEWAY BAY, HONG KONG