Last updated: 23 September 2026
 

Silkweb Global Limited (“Silkweb”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using silkwebtravel.com (the “Website”).

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and your rights in relation to your personal data.
 

1. About Us

The Website is operated by:

Silkweb Global Limited
UNIT 903A, 9/F., CAMERON COMM CENTRE
458-468 HENNESSY ROAD
CAUSEWAY BAY, HONG KONG

Email: info@silkwebglobal.com
 

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Telephone or WhatsApp number

• Travel destination

• Travel dates

• Travel preferences or requirements

• Information included in messages or travel enquiries submitted through the Website

We may also automatically receive limited technical information when you use the Website, such as:

• IP address

• Browser and device information

• Pages visited

• Referring website

• General website usage information

• Cookie and similar technology data

Please do not provide sensitive personal information unless it is necessary for a specific travel request.
 

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries

• Assist with travel-related requests

• Communicate with you about requested services

• Provide information about flights, hotels, transportation, tours or other travel services

• Forward relevant information to travel service providers where necessary to fulfil your request

• Operate, maintain and improve the Website

• Prevent fraud, misuse or security incidents

• Comply with applicable legal and regulatory requirements

• Maintain appropriate business and transaction records

We will not use personal information for purposes unrelated to those for which it was collected unless permitted by law or you have provided the necessary consent.
 

4. Third-Party Travel Providers

Some travel products, search tools, booking widgets or links available through the Website may be operated by independent third-party providers.

When you use a third-party booking service, you may be redirected to, or interact directly with, that provider. Information submitted directly to that provider is collected and processed according to its own privacy policy and terms.

Silkweb Global Limited does not control the privacy practices of independent third-party websites or booking platforms.

We recommend reviewing the relevant provider's privacy policy before submitting personal or payment information.
 

5. Sharing of Personal Information

We may disclose personal information where reasonably necessary to:

• Airlines, hotels, transportation companies, tour operators or other travel service providers

• Booking platforms and technology providers

• Website hosting, communications and IT service providers

• Professional advisers, accountants or legal advisers

• Government authorities or regulators where required by law

We do not sell personal information to third parties.

We only share information to the extent reasonably necessary for the relevant purpose.
 

6. Payments

Where payments or bookings are processed through a third-party travel or payment provider, payment information may be collected directly by that provider.

Silkweb Global Limited may not receive or store full payment card details when payment processing is handled by an independent provider.

The provider's own privacy policy and security practices apply to information submitted through its payment system.
 

7. Cookies and Website Analytics

The Website may use cookies and similar technologies to:

• Maintain website functionality

• Remember user preferences

• Understand how visitors use the Website

• Measure website performance

• Improve our services

• Support third-party booking or embedded functionality

Some cookies may be placed by third-party service providers.

You may be able to disable or restrict cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
 

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing requested services, maintaining business records and meeting legal or regulatory obligations.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where reasonably practicable.
 

9. Data Security

We take reasonable and practicable measures to protect personal information against unauthorised or accidental access, processing, loss, alteration, disclosure or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
 

10. International Data Transfers

Travel services are international by nature.

Where necessary to respond to your request or facilitate travel services, your information may be transferred to service providers or business partners located outside Hong Kong.

We take reasonable steps to limit such transfers to information necessary for the relevant service or purpose.
 

11. Direct Marketing

We will not use your personal information for direct marketing where consent is required by applicable law unless the required consent has been obtained.

Where you have agreed to receive marketing communications from us, you may withdraw your consent or unsubscribe at any time by contacting us at info@silkwebglobal.com.
 

12. Access and Correction

You may request access to personal information that we hold about you and request correction of inaccurate information, subject to applicable law.

Requests may be sent to:

Silkweb Global Limited
Email: info@silkwebglobal.com

UNIT 903A, 9/F., CAMERON COMM CENTRE
458-468 HENNESSY ROAD
CAUSEWAY BAY, HONG KONG

We may need to verify your identity before processing a request.
 

13. Third-Party Websites

The Website may contain links to third-party websites.

Silkweb Global Limited is not responsible for the content, security or privacy practices of third-party websites. You should review their privacy policies before providing personal information.
 

14. Children's Privacy

The Website is not specifically directed at children.

If a minor provides personal information in connection with travel arrangements, such information should be submitted by, or with the involvement of, a parent or legal guardian where appropriate.
 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Website, services, technology or legal requirements.

The latest version will be published on this page together with the updated revision date.
 

16. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

Silkweb Global Limited

Email: info@silkwebglobal.com

UNIT 903A, 9/F., CAMERON COMM CENTRE
458-468 HENNESSY ROAD
CAUSEWAY BAY, HONG KONG